Appointments

Consultations Are By Appointment Only

If you ring for an appointment please select one of the following options

Option 3 - is for routine appointments, telephone consultations this option is open from 10.30am

Option 2 - is for urgent on the day advice or appointments please call before 10.30am otherwise only use this option in the event of an emergency. 

Option 1 - For a Medical Emergency or house visit also for medical professionals. This is for life threatening conditions ONLY

Please wait until you have heard all of the options before pressing the option you need.

Routine Appointments. (dial 3)

Routine appointments can also be booked, in person, at the reception

Telephone Consultations & Urgent On the Day Appointments.(dial 2) 

These appointments will normally be allocated after speaking to a member of our Clinical team. Please give as much information as possible to the Patient Care Advisers and a clinical member of staff will call you back. They will then decide on the best course of treatment for you. If the doctor or Nurse needs to see you they will agree a suitable appointment time with you.

You will be guaranteed to speak to a Clinical member of staff on that day but not necessarily a GP of your choice. Please phone the surgery before coming in

Emergencies.(dial 1)

If you have an EMERGENCY please make this CLEAR to the receptionist. This will enable us to deal with your emergency as quickly and efficiently as possible

Text Relay (previously known as Type Talk) is a service run by the Royal National Institute for Deaf People (RNID). It is a telephone relay service which enables deaf, deafblind, deafened, hard of hearing and speech impaired people to communicate with hearing people by telephone.  If you are deaf you should dial 18001 followed by the full telephone number from your textphone. If the call is answered by a hearing person, a Text Relay operator is brought into the call. However, if the call is answered by another textphone user, the connection is direct with no need to involve an operator.

Patient Care Advisers

Our Patient Care Advisers have been trained to help you by taking your information in the most appropriate way and then signposting you to ensure you see the correct person at the right time. You are asked to try and co-operate with them.  On booking your appointment, you may be asked to give a few details.  Please do not be offended by this, as it will help us to help you. 

Home Visits

If possible please try to telephone reception before 10:00 if you require a home visit choosing option 1.

Home visits are for housebound patients or those who are too ill to attend the practice. The doctor may call you back before visiting you. In some situations it is often safer and more effective to examine you at the practice because it is better equipped. Therefore the doctor may ask you to come in to the practice either immediately or at a specified time if that is appropriate for you.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.